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Sensory Education work around the clock to ensure our standards remain high and our service keeps improving.
Over the past 6 months Sensory Education have invested in numerous business systems which work towards offering you our valued customer a happy shopping experience.

We monitor everything we do so we can be sure you are getting the best service possible.

We monitor email response times, telephone answering times and all other essential parts of the business such as return rates etc.
Figures for April 2015

So the first thing we are delighted to share is our average wait time for the past month, On the whole customers waited 1.2 hours for an email response.
Please note this is an average and also includes weekend and evenings, this is 34% down on last months waiting time so this is a massive 34% improvement on response times from last month alone.

The next thing i would like to share with you is our over all performance stats which determine how long the majority of customers wait for a response:
Key figures are:
87% of customers get an email response within 1 HOUR of contacting us
9% of customers get an email response within 1-4 hours of contacting us.
4% of customers get an email response within 4-24 hours of contacting us.
0% of customers get a response just after the 24 hour period


This month presented large telephone volumes with busy blocks throughout the working day with peak at 10am and 11am.
Our average hold time during the peak hours were 1 hour and 8 seconds.
The longest hold time this month was 4 minutes and 32 seconds.


On this basis the best time to call is before 8am or after 5:30pm to get through straight away

Figures for March 2015

So the first thing we are delighted to share is our average wait time for the past month, On the whole customers waited 1.5 hours for an email response.
Please note this is an average and also includes weekend and evenings, this is 30% down on last months waiting time so this is a massive 30% improvement on response times



The next thing i would like to share with you is our over all performance stats which determine how long the majority of customers wait for a response:
Key figures are:
89% of customers get an email response within 1 HOUR of contacting us
6% of customers get an email response within 1-4 hours of contacting us.
5% of customers get an email response within 4-24 hours of contacting us.
1% of customers get a response just after the 24 hour period.


The next thing i would like to show you is the break down of when customers contact us and how long they wait for a response.



Also we have checked our telephone calls this month and determined the following times are the busiest to call us with an average wait time of 1 minute and 12 seconds:
9am
10am
11am  

Less busy times to call us are listed below:
7am
And the less busy evening slots are:
6pm
7pm
8pm
9pm
10pm
11pm
And dont forget our lines are open 24 hours a day

Also we must not forget that despite all these numbers we want to get an overall picture on how our customers feel once they have the goods in there hand, and on this we measure value for money and delivery speeds etc.

Here is our feedback review page which is sent to each and every customer whom shops with us as we send a follow up email after purchase asking them to submit a short review:


 

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Telephone Number
0800 009 6022

Company Info

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Email- customercare@sensoryeducation.co.uk Customer review www.cheapdisabilityaids.co.uk

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